Refund Policy

Our Commitment

We strive to provide a high-quality conversational insight experience. However, we understand that sometimes things don't work as expected. This Refund Policy outlines when refunds are available and how to request them.

Refund Eligibility

✅ Eligible for Refund

• Technical Issues: Service was unavailable or non-functional during your paid session
• Connection Problems: Persistent audio/video issues that prevented session completion
• Billing Errors: You were charged incorrectly or multiple times
• Service Not Delivered: You paid but couldn't access the session
• Accidental Purchase: Duplicate or unintended purchase (within 24 hours)

❌ Not Eligible for Refund

• Dissatisfaction with insights or guidance provided
• Change of mind after session completion
• Unused minutes from monthly subscription
• Sessions that were successfully completed
• Requests made more than 48 hours after purchase
• Violation of Terms of Service

Refund Timeframes

One-Time Session Refunds

For 10-minute ($9.99) and 20-minute ($17.99) sessions:

• Full Refund: If technical issues prevented the session from starting
• Partial Refund: If session was interrupted due to technical issues (prorated based on time used)
• No Refund: If session completed successfully, regardless of satisfaction

Monthly Subscription Refunds

For Monthly Clarity Plan ($29.99/month):

• First Month: Full refund available if requested within 48 hours and no minutes used
• Subsequent Months: Prorated refund based on unused minutes (if technical issues occurred)
• Cancellation: You can cancel anytime; no refund for current billing period
• Unused Minutes: Do not roll over and are not refundable upon cancellation

How to Request a Refund

Refund Methods

Refunds are issued using the original payment method:

• Credit/Debit Card: Refunded to the original card
• Digital Wallets: Refunded to the original wallet (Apple Pay, Google Pay, etc.)
• Account Credit: In some cases, we may offer account credit as an alternative

Partial Refunds

If a session was partially completed due to technical issues, we calculate partial refunds as follows:

Chargebacks

Free Preview Sessions

Free preview sessions (45 seconds) are not eligible for refunds as they are complimentary. No payment is required or processed for preview sessions.

Subscription Cancellation

To cancel your monthly subscription:

1. Log in to your account
2. Go to Billing settings
3. Click "Cancel Subscription"
4. Confirm cancellation

Note: Cancellation takes effect at the end of your current billing period. You'll retain access until then.

Exceptions and Special Cases

We evaluate each refund request individually. In exceptional circumstances, we may approve refunds outside these guidelines at our discretion.

Factors we consider include:

• Account history and standing
• Nature and severity of the issue
• Previous refund requests
• Evidence provided

Contact Information

For refund requests or questions about this policy:

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.